FAQ

 

How do I play:

Q. Why can’t I play your videos?
A.
  • For Downloading Videos:

    Make sure that your media player is up to date with the latest software and codecs. (Codecs are what allow your media player to translate the files into something you can view.) If you are still having problems with playback, please try the download again. Alternatively, you may want to try viewing this file in another media player, like VLC.

    VLC contains absolutely no adware, and plays all current video formats. It can be found here.

 

Q. How do I play WMV files on a Mac?
A. We suggest using MP4 files with the Mac OS. If you prefer WMV, you may want to try Flip4Mac, a program that translates WMV files so they can be used in your Quicktime player. You can download it from Microsoft here.

 

Q. Why am I getting a 404 Error when attempting to download a Zip File?
A. This may be an error with the Zip file itself. Please send the name of file to Support. We will attempt to correct this as quickly as possible.

Billing Issues:

 

Q. Why was my application for membership rejected?
A.
  • You may be in a country from which we do not accept credit card transactions. Please contact the card processor(s) directly using the links below – we do not process credit cards and cannot assist with this issue directly.
  • You may not physically be in the country where the card was issued. Solution: use a card issued in the country where you are currently located.
  • You may have disputed a payment with an adult site in the past. Solution: don’t dispute charges you make.
  • If you are using a Pre-Paid or Gift Credit Card, you must make sure that your information is registered with the card. In other words, there should be a website listed on the back of the card to associate with your billing information. When purchasing, if this billing information does not match up with the card itself, the charge will not go through.
You may want to check with the billing company that you are attempting to purchase through, as they may be able to give you more detailed information as to why a payment did not process. You can find links to our billing companies here.

Login Issues:

Q. Why can’t I login?
A.

If you have trouble logging in, try clearing your cookies and closing all windows before logging in again. In most cases, this will fix the issue. Make sure you are using the correct username and password (remember also that logins are CaSe sEnsitiVE).

If you are still unable to log in and are redirected to the login page (or don’t even see the login page), download and install Mozilla Firefox or Google Chrome. If you are using the AOL browser, download and install Firefox or Chrome. These browsers will give you the best experience when using our sites.
Q. I’m logged in, but I don’t have full access to the site. What’s wrong?
A. First, try clearing your cookies and cache. Then attempt to log in again.
Q. I still can’t login?
A. If you’ve purchased something from us before, and you’ve clicked ‘Register’ with a fake email address, you may have two or more accounts registered with our site. When you join, you don’t need to click register each time, you can log in with your previous information and then click ‘Join’. If this is the case, please email Support with the email addresses that you may have used, and they can consolidate these into one account.
Q. What do I do if I get an error that says “That email address is currently registered.”?
A. Click ‘Login here’, as you’ve created an account with us before, and you should be able to use your previous login information to join. If you forget your login information, you can have your password sent to the email address on file by using the link on the login page. If you are still unable to log in, you can email Support.

Other Issues:

Q. How do I open ZIP files?
A. PC and Mac users should both have a built in Zip utility currently, which should allow you to unzip files by double clicking after you download them, but if you are working with an older operating system, you can use one of the following Utilities:
Q. Do you currently sell videos or DVDs of your work?
A. Not at the moment.

Custom Videos:

Q.  How do I order a custom video?
A.
  • For Custom Videos:

    If you already know what you want, you can contact us at TorveaCustoms@gmail.com or on here by clicking on the contact us. Or you can go to the model link and see which models we work with on a regular basis. Then choose which model you would in your video and let us know. Also if you do not see the model that you would like. Just ask us! If we can we will make it happen for you!

Custom Videos:

Q.  Do I need to have a full script?
A.
  • No.

    All we need are some guidelines, what you like and don’t like and a general idea of what you are looking for. We can take it from there and make it for you. We will give you an option of models to choose from. And a timeline as to when it will be filmed. It’s that simple.